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  • OVERVIEW

Terms and Conditions

By using this site and booking online flight tickets with Vietnamairlines247.com, you acknowledge reading and accepting these Terms & Conditions and agree not to violate our policies.

Acceptance of Terms

In these Terms and Conditions “we, our, us, company” refers to Vietnamairlines247.com, an online portal for flights booking in/out Vietnam. “You\" refers to the individuals creating an account and/or making a reservation at our website. This website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the booking is made. The use of your booking, your account, and the site information constitutes your agreement to the following terms, conditions, and notices. If you do not agree with these terms and conditions, you are not authorized to use this website.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Modification

Vietnamairlines247.com reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Flight Booking

To make online your flights reservation, click on the “Search” box, or contact us by email at support@vietnamairlines247.com or phone at +Hotline: +84.936.600.886 .
 
• Name of passengers (as it appears in passports)

• Passport numbers

• Your nationality

• The exact dates of travelling

• Your preferred flight(s) or expected time

• Type of ticket you would require (Economy class or Business class)

• The payment method you would choose (your name on credit card & billing address if payment by credit card)

• Number of children (noted with ages at the time of travel) accompanied (if any)
 
Our website is not instant booking. It means that you don't have the reservation code right after making online payment in our website. Kindly noted that after you make online payment, we will send the FINAL booking confirmation to you via email, mentioning the flight schedule, prices,... (it may be different with the orginal booking in our website as flight tickets usaully changed in every minutes about fare and schedule) The final booking information depends of the booking status at that time we inform you via email, not depends on the time you book the flight tickets in our website. As the result, right after making online payment, you should call us at the website +84.936600886 to inform your booking and we will double check and send the final booking confirmation for you via email. To sum up,  the booking is effective only when you inform us your booking confirmation via email, then we need the confirmation from you and finally, we will issue & send E-tickets/paper tickets to you via email.

Rates

Unless specified otherwise, rates are quoted in US dollars. The fares rates are for one way or two ways/ round trip, either Economy class or Business class, including airport tax, airport fees & service charge. Also, baggage allowance is also included in our fare price.

Children price
 
• Under 2 years:  Price will be 10% of adult price

• From 2 to 12 years old (at the time of travel date):  Price will be 75% of adult price

Booking Guarantee

To guarantee your ticket booking, we must require your credit card details or payment in-advance. To valid the guarantee, you need to fill with all details required on our secured site or fax it to us or email.

Payment

We accept payment through all major credit cards (Visa, Master, JCB, Union Pay & Amex). You can purchase directly on our website, or we can provide you with a secure payment link after booking have been confirmed. In both ways, we will only proceed with the payment after reconfirming with you. For payment made directly on our website: it will be put on review and our customer service staff will follow up with your booking & payment shortly to confirm your booking by sending a reservation code & e-ticket receipt (s).For protection purposes, we will need you to fill in our credit card authorization letter & send unrelated documents ( Enclose the color copy 2 side of card + Passport) as we need to verify transaction for our customers orders due to the nature of our business, as the cardholder is not present to sign for transactions. Such checks are done to protect the legitimate of card holders. We are also not responsible for any charges that may be levied by issuing bank.

Cancelation

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our cancellation charge will be applied differently based on the fare types & the time of cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.

Privacy

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement.