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Check In Times at the Airport

Passengers should ensure to check-in at the airport by the following times: 

Open time
  • International flights: counters are opened 2 hours 30 minutes before Scheduled Time of Departure (STD)
  • Domestic flights: counters are opened 2 hours before STD
Close time
  • International flights: counters are closed 40 minutes before STD
  • Domestic flights: counters are closed 30 minutes before STD
Note: Counters are closed 1 hour before STD at airports of Charles de Gaulle; London Gatwick; and Frankfurt International Airport.
If you fail to check in, you can not get on board. Relying on your fare conditions, a failure to check-in on time may also result in: 
  • Making your ticket invalid for travel or becoming non-refund in case there are restrictions on changes. You will need to make a new booking and purchase a new ticket.
  • Paying change fee, and/or fares difference for the new applicable fare.
Due to potential traffic jam, check-in time and security screening, you are recommended to be at the airport at least 60 minutes before departure of domestic flights and 120 minutes before departure of international flights.
You should carry your traditional paper ticket or eTicket Receipt at all times for both international and domestic flights.
Note: Deluxe Economy Passengers’ ground service standards will be the same as those of Economy Passengers (except checked baggage allowance on flight to/from Europe/Middle East/Africa/Australia/New Zealand).
Vietnam Airlines pleasurably offers to operate standby passengers in case of available seats on flight when they present at the check-in counter as following priority order:
  • Platinum/ SkyTeam Elite Plus
  • Gold/ SkyTeam Elite 
  • Business Passengers
  • Others
The handing of stand-by passengers bases on the method “first comes, first serve” in each priority level.